Section 1
Our Commitment to Responsible Gaming
winpesa is built on the belief that online gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment for adults across Bangladesh. Whether you enjoy cricket betting during the BPL season, spinning slots, or joining live casino tables, we want every session on winpesa to be a positive experience within your personal boundaries.
Responsible gaming is not an afterthought for winpesa — it is a core pillar of how we operate. We invest in player protection tools, staff training, and ongoing monitoring to identify and support players who may be experiencing difficulties. Our responsible gaming framework covers age verification, spending controls, self-exclusion, time management tools, and access to professional support organisations.
We recognise that problem gambling affects a small but significant proportion of players, and that its consequences extend beyond the individual to family members, friends, and the wider community. winpesa takes its responsibility to minimise gambling-related harm seriously and works proactively — not just reactively — to protect vulnerable players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and throughout Bangladesh.
Our Pledge: winpesa will never use predatory marketing tactics designed to exploit vulnerable individuals or encourage gambling beyond a player's means. Promotional offers are subject to responsible gaming safeguards, and players who have activated self-exclusion or spending limits will not receive promotional communications.
Section 2
18+ Age Restriction Policy
Age verification is a mandatory step in the winpesa onboarding process. At the point of registration, every player must confirm they are aged 18 or above. This declaration is legally binding and forms part of our Terms & Conditions. winpesa reserves the right to request documentary proof of age at any time — including but not limited to a National Identity Card (NID), passport, or birth certificate — and to suspend account access until verification is complete.
Why Age Restrictions Matter
Gambling products are designed for adults who can make informed decisions about risk and entertainment spending. Young people are significantly more susceptible to developing gambling-related problems because their decision-making processes are not yet fully developed. Preventing underage access is one of the most important steps winpesa takes to fulfil its duty of care.
Protecting Young People in Your Household
If you share a device with younger family members, we strongly encourage you to:
- Log out of your winpesa account after every session and never save your password on shared devices.
- Use parental control software (such as Net Nanny, Qustodio, or your device's built-in screen time settings) to restrict access to gambling websites for underage users.
- Keep your login credentials — including your bKash or Nagad payment method details — strictly private and not accessible to minors.
- Educate young people in your household about the risks associated with gambling and why it is an adults-only activity.
Reporting Underage Access: If you have reason to believe that a minor has accessed or is attempting to access winpesa, please report this immediately to support@winpesa with the subject line "Underage Access Report". We will investigate and act promptly.
Section 3
Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is characterised by a persistent pattern of gambling behaviour that disrupts personal, family, or professional life. It can develop gradually and is often difficult for the individual to recognise in themselves. winpesa encourages all players to periodically reflect on their gambling habits.
Self-Assessment Questions
Ask yourself the following questions honestly. If you answer "yes" to three or more, we recommend taking a break and reaching out to our support team or a professional helpline:
You are not alone: Problem gambling is a recognised condition, and seeking help is a sign of strength — not weakness. winpesa's responsible gaming tools and the support resources listed in Section 7 can help you regain control. Contact our team today — support@winpesa — or activate self-exclusion directly from your account settings.
Section 4
Self-Exclusion
Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of control. When you activate self-exclusion on winpesa, your account is immediately restricted from all gambling activities for the duration you select. This is a binding commitment — not a pause that can be casually undone.
Self-Exclusion Periods Available
| Period | Description | Status |
|---|---|---|
| 30 Days | Short-term break — suitable for players who need a structured cooling-off period | Available |
| 90 Days | Medium-term exclusion — recommended for players experiencing recurring difficulty | Available |
| 180 Days | Extended break — six months away from the platform to reset habits and seek help | Available |
| 1 Year | Long-term exclusion — for players who need an extended period of abstinence | Available |
| Permanent | Permanent account closure — irreversible exclusion for players who wish to stop permanently | Available |
What Happens During Self-Exclusion
- Your account is immediately locked and you cannot log in, deposit, or place bets.
- Any pending withdrawals of legitimate winnings will be processed normally — you will not lose funds already in your account.
- All promotional emails, SMS notifications, and marketing communications from winpesa will be suspended for the duration of exclusion.
- Your account data is retained in accordance with our Privacy Policy and AML obligations, but is inaccessible to you during the exclusion period.
- Exclusion periods cannot be shortened once activated. To extend an exclusion, contact support@winpesa at any time.
How to Activate Self-Exclusion
Self-exclusion can be activated in one of two ways:
- Via Account Settings: Log in to your winpesa account, navigate to "Responsible Gaming" under your account settings, and select "Self-Exclusion". Choose your desired period and confirm. The exclusion takes effect immediately.
- Via Support: Contact our responsible gaming team at support@winpesa with the subject line "Self-Exclusion Request", stating your username and desired exclusion period. Our team will action the request within one hour and send you a confirmation.
After Self-Exclusion Ends: When a time-limited exclusion period expires, your account will not be automatically reactivated. You must contact winpesa support to request reactivation, which will only be processed after a mandatory 7-day reflection period and confirmation that you wish to return to play responsibly.
Section 5
Deposit & Spending Limits
winpesa gives every player granular control over their spending through configurable deposit limits. These tools are designed to help you stay within a budget that is comfortable and sustainable — whether you are depositing via bKash, Nagad, Rocket, Upay, or a bank card.
Available Limit Types
| Limit Type | Applies To | Minimum Period |
|---|---|---|
| Daily Deposit Limit | Maximum total deposits within any 24-hour rolling window | 1 Day |
| Weekly Deposit Limit | Maximum total deposits within any 7-day rolling window | 7 Days |
| Monthly Deposit Limit | Maximum total deposits within any 30-day rolling window | 30 Days |
| Session Loss Limit | Maximum net loss within a single login session before play is paused | Per Session |
| Wager Limit | Maximum stake per individual bet or spin | Immediate |
How Limit Changes Work
winpesa applies an asymmetric rule to limit changes to protect players from impulsive decisions:
- Decreasing a limit takes effect immediately and cannot be reversed for 24 hours.
- Increasing a limit requires a mandatory 7-day waiting period before the higher limit becomes active. This cooling-off window gives you time to reconsider.
- Removing a limit entirely is treated as an increase and follows the same 7-day review period.
Tip for Bangladesh Players: Given the prevalence of mobile banking in Bangladesh, winpesa deposit limits apply equally to all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard are all subject to the same cap. Setting a monthly deposit limit of ৳5,000–৳10,000 is a practical starting point for casual players who want a structured entertainment budget.
Section 6
Time-Out & Cool-Off Period
A time-out is a shorter, temporary break from winpesa designed for players who want to step away briefly without permanently closing their account. It is distinct from self-exclusion in that it is time-limited and intended as a preventive measure rather than a crisis intervention.
Time-Out Options
| Duration | Best For | Status |
|---|---|---|
| 24 Hours | A quick reset after a frustrating session or unexpected loss | Available |
| 7 Days | A week-long break to reassess your gambling habits | Available |
| 30 Days | A monthly break — suitable during busy life periods (Eid, Ramadan, exam season) | Available |
Session Reality Check Alerts
In addition to time-out periods, winpesa offers in-session reality check notifications that appear at intervals you configure (every 30 minutes, 60 minutes, or 2 hours). Each alert displays:
- Total time spent in the current session
- Net win or loss position for the session
- A prompt to continue, take a break, or activate a time-out
These reminders are especially useful during long cricket betting sessions — such as BPL or IPL matches — when it is easy to lose track of time and spending across multiple markets.
Good Practice: winpesa recommends setting a personal session time limit before you start playing. Decide in advance how long you will play and how much you are comfortable spending. When the reality check alert appears, take a moment to evaluate whether continuing aligns with the limits you set for yourself.
Section 7
Support Resources
If you believe your gambling has become a problem, or if someone close to you is struggling, professional help is available. winpesa encourages all affected players — and their families — to reach out to the following resources. All services listed operate in English or Bengali and serve players across Bangladesh.
Gambling & Mental Health Support
| Organisation | Focus | Contact |
|---|---|---|
| National Mental Health Helpline (Bangladesh) | Mental health support, including addiction counselling | 16789 (Bangladesh toll-free) |
| Gamblers Anonymous | Peer support programme for compulsive gamblers | gamblersinternational.org |
| GamCare | Free information, support, and counselling for problem gambling | gamcare.org.uk |
| BeGambleAware | Resources for problem gamblers and their families | begambleaware.org |
| winpesa Responsible Gaming Team | In-platform support, limit setting, self-exclusion assistance | support@winpesa |
Advice for Family Members & Friends
Problem gambling rarely affects only the individual. Partners, parents, and friends of compulsive gamblers often experience financial stress, emotional strain, and relationship difficulties as a result. If someone close to you is struggling with gambling:
- Avoid criticising or shaming — approach the conversation with empathy and a focus on specific behaviours, not character.
- Set clear boundaries around joint finances and shared resources. Do not lend money to fund gambling.
- Encourage the person to use the winpesa self-exclusion tool or to seek professional counselling.
- Seek support for yourself — GamCare's Friends and Family service provides guidance specifically for those affected by someone else's gambling.
Financial Crisis: If problem gambling has led to a financial crisis — including debt, inability to meet basic needs, or pressure from creditors — contact the Bangladesh Bank's consumer protection helpline or a local NGO financial counselling service in Dhaka, Chittagong, or Sylhet for immediate assistance.
Section 8
Contact Our Responsible Gaming Team
winpesa has a dedicated responsible gaming team separate from general customer support. This team is trained specifically to handle sensitive conversations around gambling harm, self-exclusion requests, account closures, and signposting to professional services. All interactions are treated with complete confidentiality.
How to Reach Us
What to Include in Your Request
To help us process your responsible gaming request as quickly as possible, please include the following information when contacting us:
- Your registered username or the email address associated with your account
- The type of tool you wish to activate (self-exclusion, deposit limit, time-out, account closure)
- The period or amount you wish to set (e.g., self-exclusion for 90 days, daily deposit limit of ৳2,000)
- Any additional context that may help our team support you appropriately
Commitment to Confidentiality: All responsible gaming requests and conversations are treated as strictly confidential. Your information will not be shared with third parties except as required by law. winpesa staff are trained to handle these conversations sensitively and without judgement.
Remember: gambling at winpesa should always be fun, affordable, and within your control. The moment it stops feeling that way, our responsible gaming team is here — day or night — to help you take back control. You never have to face this alone.